Support
How can we help?
Send us a message. A human reads every one. Or check the quick answers below.
Prefer email? Write to support@satsu.app
Quick answers
Frequently asked
How do I join the beta?
Satsu is currently in TestFlight beta. Use the form on this page (or email support@satsu.app) with the email of your Apple Account and we'll send you an invite.
How do I cancel my subscription?
Your subscription is billed through Apple. Open Settings on your iPhone → tap your name → Subscriptions → Satsu → Cancel. You keep Premium until the end of the period you already paid for.
How do refunds work?
All billing is handled by Apple, so refund requests go through Apple as well. Visit reportaproblem.apple.com, sign in with your Apple Account and select the Satsu purchase.
How do I delete my account?
Right in the app: Settings → Account → Delete account. Your account is scheduled for permanent deletion with a 30-day grace period; sign back in within those 30 days to cancel the deletion.
How do I get a copy of my data?
Use the data request form (in the app: Settings → Privacy → Request a copy of my data) with the email address on your account, or email support@satsu.app from that address. We'll send you everything we hold about you within one month, as the GDPR requires.
I have a question that isn’t covered here.
Use the form on this page, or email us directly at support@satsu.app. A human reads every message.